信息 Technology – 电脑支援专员

本课程旨在培养学习者在写作过程中各个方面的知识和技能. 策划，组织，写作，编辑和修改通过各种活动应用. Students will analyze audience and purpose, 使用研究元素, and format documents using standard guidelines. 个人将通过分析各种书面文件来培养批判性阅读技能.

在本课程中, students explore the Gateway Technical College community. They examine college resources and services, investigate skills that lead to academic success, and identify strategies for achieving educational and personal goals.

它的必需品 focuses on the relationship between hardware and system software. 课程主题包括个人电脑, 外围设备, 网络, 安全, 故障排除, 沟通技巧. 它的必需品是一门介绍性课程，为追求CompTIA a +认证奠定了基础.

本课程是对信息技术(IT)的基本介绍，以及它如何影响我们的生活. 它将关注It专业人员如何在整个企业中实现行业工具和应用程序. Students will learn proper terminology as well as industry trends and concepts.

Focus will be on the principles of system software and utilities. 本课程将使学习者能够在多种环境中有效地配置和排除系统软件的故障. 学生将了解软件中的集成工具以及与系统软件交互的不同方法. Topics will include Windows command-line, Linux GUI和命令行, 仿真/连接到其他非基于pc的系统和网络目录服务.

学生将学习如何在多平台环境中解决硬件和软件问题. 学生将解决和修复各种系统和应用程序，以及桌面问题. 注意:如果需要，本课程将帮助学生准备获得认证.

This class broadens the students' customer service skill set. 课程继续建立在最终用户的沟通方法，包括口头和书面. Students will be expected to prepare and deliver end user training, create written and online manuals and FAQ's (Frequently Asked Questions), and perform the day-to-day duties in a variety of help desk environments.

请完成804-135定量推理或804-115大学技术数学1. This is for informational purposes only. 一旦你注册了你的课程，你可以从你的时间表中删除这个块.

请填写809-172多样性研究导论或809-196社会学导论这仅供参考. 一旦你注册了你的课程，你可以从你的时间表中删除这个块.

完成三个选修学分. 建议选修课有:154-109 IT计算机支持专家实习102-138商务实习801-196口头/人际沟通801-198演讲这仅供参考. 一旦你注册了你的课程，你可以从你的时间表中删除这个块.

Please complete 809-143 Microeconomics or 809-195 Economics. This is for informational purposes only. 一旦你注册了你的课程，你可以从你的时间表中删除这个块.

本课程旨在概述常用来构建和扩展网络管理和安全工具的现代脚本语言. 本课程将向学生介绍在微软和Linux平台上编写脚本. 学生将探索使用脚本语言和第三方模块来完成包括扫描在内的任务, enumeration and automation of network tasks.

The student will prepare and present oral and written technical reports. Types of reports may include lab and field reports, 建议, 技术信函和备忘录, 技术研究报告, 案例研究. 本课程是为至少完成了先决条件的入门写作课程的学生设计的高级沟通课程.

This capstone class broadens the students' customer service skill set. 课程继续建立在最终用户的沟通方法，包括口头和书面. 学生将接触到信息技术基础设施图书馆(ITIL)的方法和帮助台研究所(HDI)的最佳实践.

Focus will be on desktop data 安全, data retention and recovery. Students will be introduced to computer forensics / data recovery tools, 本地安全问题, disaster recovery plans and legal data requirements (i.e. HIPPA requirements, Sarbanes-Oxley Act, etc.).

在本课程中, learners are introduced to the interconnection of data, 人, processes and things that forms the Internet of Things (IoT). Learners will differentiate among smart devices, 连接设备, and Internet of Things (IoT) devices. 机器对机器(M2M), machine-to-人 (M2P), and 人-to-人 (P2P) connections in an IoT solution will be examined. 在实施物联网解决方案时必须考虑的安全问题将被调查. 完成课程后, learners will be able communicate with data over networks to IoT frameworks.

学生将学习如何通过电话解决操作系统和应用程序问题, 远程访问, 或通过 visiting an end user's desktop. 学生将获得在工作组和客户/服务器环境中操作的工作知识. 注:本课程将帮助学生准备参加微软认证桌面技术员考试70-272.

这门顶级课程将为学生提供应用课程中获得的知识和概念的机会. 学生将在模拟的、基于场景的环境中解决问题，从而提高熟练程度. In addition to reinforcement of concepts previously covered in the curriculum, the course will include employment seeking skills (resumes, 投资组合, 面试), 映像创建和部署, and remote desktop diagnostics/故障排除.

学生将研究, 探索和评估新的和未来的硬件和软件的进步和趋势. Areas to investigate may include contemporary package development applications, 协作工具, 报告软件, and innovative equipment and hardware, as well as new versions of current standards in software and applications.

重点将从信息系统专业角度进行项目管理，同时保持以客户为基础的导向和业务重点. Cooperative team-based business strategies will be 压力ed. Students will develop written and oral communications, 必要时, to complete the steps within the project management process. Project management software will be utilized, 在系统开发的所有阶段，随着学生们通过基于团队的项目模拟取得进展.

本课程向学生介绍心理学的一些主要理论和主题, including the physiological basis of behavior, 人格和学习理论, 内存, 意识状态, 压力, 研究方法, 情报, 人类发展, 精神病理学, 以及社会行为.